Joyce Ma

HBS Notes

Control

Citi Bank & Swedish Match

· 1 min read

  1. Cash first, Profit Second

  2. The value of tax shield * Rate on Tax * Interest Rate / Rate on Debt = Debt * Rate on taxTax shield: sometimes it is better for a company to borrow than to put in personal capital

  3. It is not ONLY about returns, but also risk diversified. Capital into the company? Or let the company take more debt?

There is a financial answer —— quantified the desicion.

  1. First we need to have some reliable performance scorecard.Is your scorecard really aligned with your goals?

  2. When your employees perform brilliantly on the financials but customer satisfaction falls short of expectations, should they get the full bonus? The American and the Indian in our group thought yes; the Kazakh and I, the Chinese one, thought no. That's interesting.

First published in Chinese on the WeChat account “Joyce Ma” · Original post · 中文原文

This English version was translated from the Chinese with AI.